Privacy Policy

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North Pole Check In provides a family check-in and waiting-line service for Santa visits in Old Colorado City. This policy explains how information submitted through our site is used.

Information we collect

We collect the name, phone number, email address, optional special instructions, accommodation and group-size indicators, check-in details, queue activity, and staff notes needed to manage visits. We record your choices about optional SMS alerts, optional experience surveys, and optional photo-release authorization, along with the time of those choices. If you reply to an optional survey, we may store your feedback.

How we use it

We use the information to organize the Santa visit queue, estimate wait times, maintain individual waiting-status pages, verify opted-in phone numbers, send opted-in queue messages, respond to guest requests, manage staff operations, and—only if separately authorized—request post-visit feedback. A photo release is separate and optional; declining it does not prevent check-in.

Text messages and service providers

SMS verification and messaging use Twilio as a service provider. We may use hosting and data storage providers to operate the service. We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or messaging consent with third parties or affiliates for their marketing or promotional purposes. We provide information to service providers only as needed to deliver our service, subject to appropriate protections. Message frequency varies; message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

Access and retention

Guest records are accessible to authorized event staff. Records are retained to operate the check-in service and produce event records until deleted under the event organizer's retention procedures. Organizer: specify an actual retention and deletion schedule before launch. Please avoid including medical diagnoses or other sensitive details in special instructions.

Your choices

SMS notifications and survey texts require separate affirmative opt-in. You can decline these messages and still check in. Reply STOP to discontinue texts. You can request access, correction, or deletion of your information by contacting the event organizer.

Contact

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